Please be informed that the cut-off time for payment services of PT. Bank HSBC Indonesia is now back to normal.
Below cut-off time schedule effective as of January 2nd, 2025.
Cut-off Schedule Adjustment
Cut-off Schedule Adjustment for Payment Services
Transaction Type | Manual Transaction | Electronic Transaction |
|---|---|---|
SKN | 12.30 WIB | 15.30 WIB |
RTGS | 13.00 WIB | 15.30 WIB |
Clearing | 10.00 WIB | N/A |
Telegraphic Transfer
Inward Telegraphic Transfer USD | 13.00 WIB 12.00 WIB N/A | 14.30 WIB 13.30 WIB 14.30 WIB |
Inter-HSBC Indonesia account transfer*
*only valid for electronic transaction via HSBCnet, for Personal & Business Internet banking will remain 24 hours | 14.00 WIB 14.00 WIB 13.30 WIB 13.30 WIB | 15.30 WIB 16.00 WIB 15.00 WIB 14.00 WIB |
Tax payment | 14.00 WIB | 00.00 WIB |
Payroll payment | T-1 11.00 WIB | T-1 15.00 WIB |
Alternative solution for any transaction also available through HSBC Internet Banking (www.hsbc.co.id), HSBC Mobile Banking, and HSBC ATMs - including in more than 100,000 ATM Bersama and PRIMA networks.
Should you have any further inquiries, for personal customer, please contact our Call Center at 1500700 (Premier), 1500808 (Advance, Signature, Platinum, Cashback), 1500501 (Fusion) and for corporate customer, please contact our Corporate Call Center at 1500237 on business days, Monday until Friday (08.30 WIB – 17.00 WIB).
Thank you
PT BANK HSBC INDONESIAIssued by PT Bank HSBC Indonesia (“HSBC”) which is licensed and supervised by Otoritas Jasa Keuangan (OJK) in operating its business in Indonesia
Important information
- President Director's message - 17 April 2020
- President Director's message - 19 March 2020
- Customer Relief and Guidance
- Cut off Schedule Adjustment for Payment Services
- Trade Finance Temporary Service Hours Adjustment
- Operational Banking Hours Adjustment & Saturday Banking Services
- HSBC Digital Payment Solution
Contact us
Enquiries and feedback
1500237or
+62 21 25514777(from overseas)